FAQ's

Long-Term Rentals of Single-Family homes (SFH), condominium, townhomes, small multi-families (2-4 Units) and small apartment building (up to 20 units)

Yes, we have General Liability and Professional Insurance

We have a strict screening policy for all applicants, including background and credit checks, previous landlords’ references, and proof of incomes documents. 

Any person older than 18 years old living on the property, must be on the lease, and the credit score will average across all applicants

Yes, we offer Project Management services for small and medium rehabilitations to properties. This applies normally when you just bought the property or between tenants, in both cases this applies mostly for improvements 

Rent is due on the 1st of every month

If there is no inconvenient, A-Hand pays owners on the 10th of every month

Yes, we will pay all the maintenance, you will see all the expenses and then, they will be deducted from the rent and your monthly deposit 

Renters will submit a workorder though the “Renters Portal” where they MUST attach a photo and/or video to help diagnose and prove it’s actually your property. 

Based on the Level of approval, the property management will send the workorder for approval to the owner (no need for calls), after approved, we take care of the problem with the right contractor 

Our Operations team is available 24/7 to handle any emergency issues. Same as a portfolio of contractors

In most of the majors booking sites, like AirBNB, HomeAway/VRBO, Booking.com, Expedia, 

You’re welcome to reserve your home whenever you want. Our systems allows the owner to book the property by themselves as long as there are no bookings on those dates 

We believe in long term relationship, so yes, there is a service agreement that we sign (one per property), where we detail the owner and owner responsibilities as a manager. You can cancel with 30 day’s notice